AGB´s
General Terms and Conditions and Right of Withdrawal Nana Pfeiffer Coaching
Part – Scope and Applicable Law
Scope
(1) The following General Terms and Conditions apply to all legal transactions with consumers and entrepreneurs with
Nana Pfeiffer Coaching
Uhlestraße 17
29549 Bad Bevensen
Germany
www.alignmentsummit.com
hereinafter referred to as “we” or “us.” Legal transactions may be concluded via the website, Facebook Messenger, Instagram Messenger, and email.
(2) The language available for the conclusion of the contract is partly English and partly German. Translations into other languages are provided for informational purposes only. In the event of discrepancies in wording, the German text shall prevail.
(3) These General Terms and Conditions exclusively apply. Any conflicting or deviating terms and conditions used by you shall not be recognized unless we have expressly agreed to their validity in writing or text form.
(4) Some products are distributed by us as a “reseller,” meaning that in these cases, in addition to our Terms and Conditions, the Terms and Conditions of the respective “partner” shall also apply. In the event of inconsistencies, the partner’s Terms and Conditions shall prevail.
Applicable Law and Consumer Protection Regulations
(1) The law of the Federal Republic of Germany shall apply, excluding international private law and the UN Convention on Contracts for the International Sale of Goods as incorporated into German law, if you place an order as an entrepreneur and you have your habitual residence in Germany, or your habitual residence is in a state that is not a member of the European Union.
(2) If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB) and have your habitual residence in a member state of the European Union, German law shall also apply, whereby mandatory provisions of the state in which you have your habitual residence remain unaffected.
A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. An entrepreneur is any natural or legal person or a legal partnership acting in the exercise of their independent professional or commercial activity when concluding a legal transaction.
(3) The version of these Terms and Conditions valid at the time of the order shall apply.
(4) The prices valid at the time of booking shall apply.
(5) Any advertised discounts or promotional offers are limited in time or quantity. There is no entitlement to them.
Part – Conclusion of Contract, Payment Terms, Contract Duration, and Vouchers
Subject Matter of the Contract
(1) The subject of the contract may include the following services (the list is not exhaustive):
Group mentoring
Mentoring programs
Group coaching
Coaching programs
Online courses
E-books
Physical books
Online events / live events (hereinafter referred to as “events”)
Memberships
(2) All offers on the internet are non-binding and do not constitute a legally binding offer to conclude a contract.
Prices, Payment Terms, and Due Dates
(1) Our prices are gross prices (including statutory VAT as applicable in Germany).
(2) An invoice will generally be sent to you by email in PDF format. The invoice amount is due immediately upon receipt of the invoice and payable within 14 days.
(3) We do not know whether the program you purchased from us is tax-deductible as a business expense. Please clarify this individually with your tax advisor.
(4) Access to the respective offers depends on prior receipt of payment. Once we have received your payment or deposit, you are entitled to our corresponding service from that point onward.
(5) Activation only takes place once the amount has been credited to our account. You will then usually receive your login details for the members’ area or a link to generate your login details immediately.
(6) In some cases, we also offer installment payments. The total amount may be higher compared to a one-time payment. We will inform you of this amount in advance. Early termination of an installment agreement is possible through early repayment. You have the right to pay the full amount (including any increased installment amount) in full or in part at any time before the agreed term ends.
(7) In the event of late payment, both for purchases and installment payments, interest at the agreed rate (installment payment amounts are generally higher than one-time payments) and costs for appropriate reminders will be charged. If internal collection efforts are unsuccessful, we may hand over the outstanding claim to a lawyer for collection. In this case, you will incur costs for legal representation.
(8) If we have agreed on installment payments and you fail to pay after a written reminder and grace period, we are entitled to terminate the installment agreement early, and the entire outstanding amount shall become due immediately.
(9) You are not entitled to assert a right of retention or offset against our payment claims unless the counterclaims are undisputed or legally established.
(10) If you are in default of payment or otherwise in default, we are entitled to refuse performance or delivery until all due payments have been made. We are also entitled to withhold, interrupt, delay, or completely discontinue services without being obliged to compensate for any resulting damages. These rights are without prejudice to any other contractual or statutory rights and claims available to us.
Conclusion of the Contract
You may contact us via email, Facebook Messenger, Instagram Messenger, or through our website.
Please note that we sell some products in a third party’s name and others in our own name. In both cases, sales are processed via our shop provider ITACWT Limited (Systeme.io) or SKOOL.
When purchasing in a third party’s name, your contractual partner is our shop provider ITACWT Limited (Systeme.io) or SKOOL.
This means all contractual matters are handled through the shop provider. For questions regarding the product itself, you may still contact us.
When purchasing in our own name, we are your contractual partner, and you handle all matters relating to the purchased product directly with us.
Please pay attention to who sends you the purchase confirmation email.
1 Booking via Our Website or Shop Provider
You book a product from us by completing the following steps:
(1) You will find our offers on our website.
(2) By clicking on the respective product, a new page opens where you can view details about the product content and price.
(3) If you decide to purchase the product, click the purchase button. You will then be redirected to the checkout page. There, you can choose whether you are purchasing as a private individual or a company and enter your email address, first and last name, address, and if applicable, your company name and VAT ID.
You can choose between different payment methods. Please note that for digital products and online course access, delivery by email or the sending of login credentials may be delayed depending on the payment method selected.
The system is configured so that access to digital products is only sent after payment has been received.
(4) If you have a voucher code, you may enter it at this stage.
(5) Payment options available are PayPal and credit card. You will receive an invoice from ITACWT Limited (Systeme.io) via email. 100% of the invoice amount is due upon booking. Once your payment or deposit has been received, you are entitled to our corresponding service and access to the purchased product or course.
a) PayPal: By selecting the payment method “PayPal” and confirming “Order with obligation to pay,” you will be redirected to the PayPal login page. After successful login, your address and account details stored with PayPal will be displayed. Payment processing takes place via PayPal under PayPal’s terms and conditions. The provider is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg.
b) Visa or MasterCard: By selecting credit card payment, you can enter your details through a secure connection and complete the order using the button “Get my course.” A connection will then be established with the relevant credit institution.
(6) Before completing the order, you consent to:
the storage and processing of your data
the applicability of these Terms and Conditions
All texts are linked there beforehand.
You must also agree to waive your right of withdrawal.
Right of Withdrawal for Consumers
(1) As a consumer, you are entitled to a right of withdrawal in accordance with the instructions set out in the appendix.
(2) The withdrawal period begins upon conclusion of the contract. The contract is concluded at the moment you receive the purchase confirmation email from us or from ITACWT Limited (Systeme.io) or from SKOOL.
For the purchase of a physical product, the withdrawal period begins when the goods are handed over to you or to a person authorized by you.
You may revoke your purchase free of charge within 14 days.
(3) For services, the following special provisions apply regarding the right of withdrawal:
If you book a program and would like us to begin providing the service immediately or within the 14-day withdrawal period, you waive your right of withdrawal to that extent.
BEFORE completing the booking, you confirm that you expressly request that we begin providing the service before the end of the 14-day withdrawal period. You declare that you waive your right of withdrawal once we have fully provided the service. If we provide services to you partially within the withdrawal period, we are entitled — even in the event of withdrawal — to payment for the services already rendered.
(4) If the booking is revoked within 14 days and we have already begun providing our services during this time, you are only entitled to a partial refund of your costs. Services already rendered will be deducted proportionally from the refund.
(5) For digital content/products, the following special provisions apply regarding the right of withdrawal:
If you purchase a digital product and receive immediate full access to the content after payment, you waive your right of withdrawal.
BEFORE completing the order, you confirm that you waive your 14-day right of withdrawal so that you can immediately access the digital content in full.
AFTER the purchase of digital content, we will confirm the expiration of the right of withdrawal in a form that you can save and access at any time.
(6) If you have not paid a purchase price for our service or digital content, but instead provided us with your personal data, the right of withdrawal expires by law once our service begins or is made available.
Contract Duration and Termination
(1) The duration of our contract depends on the booked program. As a rule, the contract ends automatically upon fulfillment. This means you have paid our full fee and we have provided the agreed service.
(2) The extraordinary right of termination of either party remains unaffected. An extraordinary right of termination on our part exists in particular if you intentionally violate provisions of these Terms and Conditions and/or intentionally or negligently engage in prohibited actions.
Part – Details of the Services
Duration of a Consulting Session and Location of Mentoring/Events
(1) The mentoring/coaching/event takes place in groups.
(2) Depending on the booking, group mentoring/group coaching/coaching programs last from 4 weeks to 12 months. If you purchased an annual program, it ends automatically after one year.
(3) Mentoring/coaching sessions are generally conducted via Zoom.
(4) Participants are not entitled to attend group calls live. Dates will be announced in advance. Recordings will not be made available. Calls or events will not be repeated.
Scope of Services and Unused Services
(1) The scope of services depends on the booked program.
(2) If participants do not make use of all offered program content, we reserve the right to nevertheless charge the full fee or retain payments already made.
Part – Rights and Obligations of the Customer
Access to the Programs
(1) Access to the program and digital products is personal and non-transferable. No physical goods are shipped.
(2) You will receive your login details for the members’ area by email. You are entitled to download digital content onto a maximum of 3 different devices.
(3) The login credentials sent during registration (username, password, etc.) must be kept confidential and may not be made accessible to unauthorized third parties.
(4) You must ensure that access to and use of your user data occurs exclusively by you. If there are facts indicating that unauthorized third parties have obtained knowledge of your access data, notify us immediately so that we can block or change access.
(5) We may temporarily or permanently block your access if there are concrete indications that you are violating or have violated these Terms and Conditions and/or applicable law, or if we have another legitimate substantial interest in blocking access. In deciding on a block, we will appropriately consider your legitimate interests.
(6) Access is only granted after payment for the digital product has been received.
(7) If you have questions about using the purchased services or if access does not work, you can contact us or our support team at: mail@nanapfeiffer.com
Rights of Use for Digital Content or Materials from the Mentoring Program
(1) Audio/video and PDF files and other materials may only be accessed (downloaded) and printed by you as a customer for your personal use, insofar as this is technically possible within your purchased course. Downloads and printing are permitted only within this scope. You may also use third-party technical assistance (e.g. a copy shop) for printing. All other rights of use to the files and materials remain reserved by us. This means that templates, materials, and the conveyed knowledge may not be made accessible to third parties, whether free of charge or for payment. The materials are also not intended for use in consulting activities.
(2) In particular, making copies of files or printouts for third parties, forwarding files and materials to third parties, or any other use beyond personal study purposes, whether paid or unpaid, during or after participation, requires the express prior written consent of Nana Pfeiffer Coaching.
(3) The trademarks and logos displayed in the materials are protected under trademark law. As a customer, you are obliged to use the materials and files accessible to you only within the expressly permitted scope described here or within the scope permitted by mandatory legal regulations without Nana Pfeiffer Coaching’s consent, and not to encourage unauthorized use by third parties. This also applies after termination, revocation, or cancellation of participation.
(4) Uses permitted by mandatory statutory provisions remain naturally exempt from this consent requirement.
(5) It is prohibited to create recordings of any kind of our live videos, group calls, or other content. These contents are exclusively accessible to you within the respective program and may not be stored or used outside of it.
Collection, Storage, and Processing of Your Personal Data by Us
(1) To carry out and process a booking, we require the following data from you:
First and last name
Address
Email address
For entrepreneurs: company name and VAT ID number
The specific required data can be seen from the mandatory fields depending on the product.
(2) For paid services, the information regarding your name and especially your company name must be correct. The same applies to your address. Invoices are automatically generated based on this information. If corrections become necessary, this may lead to additional effort, which we may charge at a reasonable rate.
(3) If your personal information changes, especially your email address, please contact us or our support team at: mail@nanapfeiffer.com
General Notes Regarding the Programs
(1) Our programs are based on cooperation.
(2) Participation in the program or use of our products requires personal responsibility and willingness to learn. We cannot guarantee any specific success. We act solely as process facilitators and provide support, templates, and guidance. Implementation and decision-making are solely your responsibility.
(3) You are fully responsible for your physical and psychological health during and after the programs. Any measures you may take as a result of the programs are entirely your own responsibility. If you have a diagnosed psychological condition, please consult your doctor regarding whether continued participation is appropriate. We reserve the right to terminate participation in such cases.
Live Events
(1) Events take place at rented venues.
(2) Depending on the type of event, there may be minimum and/or maximum participant numbers.
(3) Participation is always at your own risk.
(4) We accept no liability for valuables brought along.
(5) In the event of service disruptions, you are obliged to cooperate within the framework of statutory provisions in order to avoid or minimize possible damages. In particular, we ask that you notify us immediately of any complaints.
(6) Events are never entirely without residual risk. You are insured against accidents and rescue operations only within the scope of your own accident insurance coverage.
(7) Travel expenses as well as costs for meals and accommodation are not included in the prices.
Protection of Know-How and Confidentiality
(1) You are aware that all information you receive during our collaboration regarding the manner in which we provide our services (including ideas, concepts, and operational experience developed by Nana Pfeiffer Coaching (know-how) and which must be kept confidential due to legal regulations or by their nature, constitute trade secrets. For this reason, you undertake to protect these trade secrets and maintain confidentiality regarding the aforementioned information.
(2) Within the scope of a mutually agreed written reference, you are entitled to speak or write about the nature of the collaboration with us.
(3) The obligation of confidentiality continues beyond the end of the collaboration between the parties.
(4) The following information is not subject to confidentiality obligations if it:
was already known before the confidentiality obligation arose,
was independently developed,
was publicly accessible at the time it was received or later became publicly accessible without fault on the part of the contractor.
(5) An appropriate contractual penalty shall become due for each breach of the confidentiality obligation.
Part – Confidentiality and Liability Provisions
Confidentiality of Both Parties
(1) We undertake to maintain confidentiality regarding all confidential information belonging to you during the term of the program and also after its termination.
(2) You are obliged to maintain confidentiality regarding all information designated as confidential that you become aware of within the framework of our collaboration and to disclose or use such information with third parties only with our prior written consent. This also applies to all documents you receive from us or to which you have access as part of the program.
Liability for Content
(1) In our programs, we present examples and/or possible courses of action and may provide general recommendations for action. Responsibility for implementation and decision-making rests solely with you.
(2) The files and documents we provide are templates that must be adapted to your individual needs. We accept no liability for the completeness or up-to-dateness of these templates.
(3) We reserve the right to optimize and adapt the content at any time.
Limitation of Liability
(1) We are liable for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations whose fulfillment is essential for the proper execution of the contract, whose breach endangers the achievement of the contractual purpose, and on whose compliance you may regularly rely. In the latter case, however, we shall only be liable for foreseeable damages typical for the contract. We are not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences. The above exclusions of liability do not apply in cases of injury to life, body, or health. Liability under the German Product Liability Act remains unaffected.
(2) According to the current state of technology, data communication via the internet cannot be guaranteed to be error-free and/or available at all times. In this respect, we are not liable for the continuous and uninterrupted availability of the offer. Regular maintenance windows will be announced.
(3) All stated limitations of liability also apply to our vicarious agents.
Force Majeure
(1) Force majeure exists when an external event occurs that has no operational connection and cannot be prevented even through the utmost care reasonably expected. Force majeure includes natural disasters (floods, earthquakes, storms, hurricanes, fires), political events (wars, civil wars), as well as other events such as outbreaks, pandemics, epidemics, illnesses, and quarantine orders issued by authorities or states.
The above list is not exhaustive. Comparable events also fall under the definition of force majeure.
(2) The party that first becomes aware of the event shall inform the other party promptly.
(3) If, due to the event, it is no longer possible to provide our services online, we agree in the case of force majeure within the meaning of paragraph 1 that the contractual services shall initially be suspended for the duration of the disruption. This means the services of both parties shall temporarily cease. Fees already paid in advance shall remain with us during this period. If you still owe payments for services already rendered, these payments must still be made. For services not yet rendered, you may pause payment for the duration of the contractual suspension.
As soon as the execution of our online services becomes possible again, the contract shall resume.
Any additional damages shall be borne individually by each party.
(4) If the event lasts longer than 12 months and it remains impossible to provide our services online, both parties are entitled to terminate the contract with three weeks’ notice to the end of a month in text form. Services already provided by us must still be paid for by you. Fees paid in advance shall be refunded by us. If you have paid a fee to secure a guaranteed place in one of our events or courses, this fee will not be refunded, as the consideration of reserving your place has already been fulfilled independently of whether the event or course ultimately takes place. Any additional ticket fees, online course fees, etc. shall of course be refunded. In the event of such termination, each party shall bear its own additional damages (e.g. hotel bookings, flight bookings, etc.).
(5) If the event lasts longer than 18 months and our services still cannot be provided online, the contract shall be dissolved. We will then prepare a final statement listing the services provided by us and the payments made by you. If you still owe payments for services already rendered, these must be paid within 14 days of receiving the final statement. If there is a credit balance in your favor, this will be paid out within 14 days after the final statement has been sent. The final statement may be sent as a PDF attachment via email. Further claims due to force majeure are excluded. Each party shall bear its own damages.
Part – Final Provisions and Jurisdiction
Amendments to These Terms and Conditions
These Terms and Conditions may be amended if there is a valid reason for the amendment. Such reasons may include changes in legislation, case law, or economic circumstances. We will inform you in good time about any planned changes. After receiving this information, you have a 14-day right of withdrawal. After this period expires, the changes shall be deemed accepted by you.
Final Provisions
(1) These Terms and Conditions are complete and final. Amendments and additions to these Terms and Conditions should be made in writing in order to avoid ambiguities or disputes regarding the agreed contractual content, whereby email (text form) is sufficient.
(2) If you, as a consumer, had your residence or habitual place of residence in Germany at the time the contract was concluded and either moved away from Germany by the time legal proceedings are initiated by us or your residence or habitual place of residence is unknown at that time, the place of jurisdiction for all disputes shall be Uelzen, Lüneburg, or Hamburg. For entrepreneurs, the place of jurisdiction for all disputes shall also be Uelzen, Lüneburg, or Hamburg.
(3) We inform you that, in addition to ordinary legal proceedings, you also have the possibility of out-of-court dispute resolution pursuant to Regulation (EU) No. 524/2013. Details can be found in Regulation (EU) No. 524/2013. We do not participate in dispute resolution proceedings.
(4) Should individual provisions of this contract become invalid or unenforceable, the remainder of the contract shall remain unaffected. The scope of performance agreed upon in the invalid provision shall then be adjusted to the legally permissible extent.
Version: 1
Status: June 2026
Appendix 1:
Consumer Information and Right of Withdrawal
(1) The language available for concluding the contract is exclusively German.
(2) The presentation of our services on the website does not constitute a binding offer on our part. Only your booking of a service constitutes a binding offer pursuant to Section 145 of the German Civil Code (BGB). If we accept this offer, you or Systeme.io will receive a booking confirmation via email. This concludes the contract for the program.
(3) The prices stated by us are gross prices including taxes (for Germany).
(4) The data required for processing the contract between you and us will be stored by us and remain accessible to you at any time. In this respect, we refer to the provisions of the privacy policy on our website.
(5) As a consumer, you have a right of withdrawal in accordance with the following instructions:
Withdrawal Policy
Right of Withdrawal
As a consumer, you have the right to withdraw from the contract within fourteen days without giving any reason.
You do not have a right of withdrawal if, at the time of booking, you expressly agreed that we should begin performing the service before the withdrawal period expires and the service has already been fully provided. If we have only partially provided the service, you no longer have a right of withdrawal to that extent.
For digital content, your right of withdrawal expires if you agreed to receive immediate access to the full content.
Beginning of the Withdrawal Period for Booking a Service such as Mentoring/Coaching
The withdrawal period is fourteen days from the date the contract is concluded. The contract is concluded on the day you receive a confirmation email from us after successfully completing the booking or — in the case of a booking through our shop provider — a confirmation email from Systeme.io.
To exercise your right of withdrawal, you must notify us at:
Nana Pfeiffer Coaching
Uhlestraße 17
29549 Bad Bevensen
Germany
or via email at:
mail@nanapfeiffer.com
by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
We have provided a sample withdrawal form in Appendix 2.
If you booked through our shop provider in the name of ITACWT Limited (Systeme.io), you also have the option to notify:
ITACWT Limited
3 Cruise Park Rise
Tyrrelstown
Dublin 15
Ireland
or via email at:
support-de@systeme.io
by means of a clear declaration of your decision to withdraw from this contract.
To comply with the withdrawal deadline, it is sufficient that you send the notification concerning the exercise of your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you no later than fourteen days from the day on which we receive notice of your withdrawal from this contract or — in the case of bookings through our shop provider — on the day Systeme.io receives such notice.
The reimbursement will be made using the same payment method that you used for the original transaction.
If you made payment via bank transfer, please provide us with your bank details, as only part of your account information is visible on the bank statement.
If you agreed that we should begin performing the service before the expiry of the 14-day withdrawal period, you must pay us reasonable compensation for the services already provided, and in this respect, you are not entitled to reimbursement.
Appendix 2:
SAMPLE WITHDRAWAL FORM
Sample withdrawal form pursuant to
Annex to Article 246a § 1 paragraph 2 sentence 1 no. 1 and § 2 paragraph 2 no. 2 EGBGB addressed to:
Nana Pfeiffer Coaching
Uhlestraße 17
29549 Bad Bevensen
Email: mail@nanapfeiffer.com
or — in the case of a booking through our shop provider — to:
ITACWT Limited
3 Cruise Park Rise
Tyrrelstown
Dublin 15
Ireland
Email: support-de@systeme.io
I/we () hereby withdraw the contract concluded by me/us () regarding the booking of the mentoring program/coaching program/online course/e-book/event (description so that it can be clearly identified which booking the withdrawal refers to)
Booked on: (*) . . . . ./ . . . . .
Confirmation email received on: (*)
Name of consumer(s):
Address of consumer(s):
Bank details for reimbursement:
Signature of consumer(s) (only if submitted on paper):
This English version of the General Terms and Conditions is provided for convenience. The German version (AGB´s - Allgemeine Geschäftsbedingungen) is legally binding. You find it here: https://www.alignmentsummit.com/agb