Right of Withdrawal
(1) As a consumer, you are entitled to a right of withdrawal in accordance with the instructions set out in the appendix.
(2) The withdrawal period begins upon conclusion of the contract. The contract is concluded at the moment you receive the purchase confirmation email from us or from ITACWT Limited (Systeme.io).
For the purchase of a physical product, the withdrawal period begins when the goods are handed over to you or to a person authorized by you.
You may revoke your purchase free of charge within 14 days.
(3) For services, the following special provisions apply regarding the right of withdrawal:
If you book a program and would like us to begin providing the service immediately or within the 14-day withdrawal period, you waive your right of withdrawal to that extent.
BEFORE completing the booking, you confirm that you expressly request that we begin providing the service before the end of the 14-day withdrawal period. You declare that you waive your right of withdrawal once we have fully provided the service. If we provide services to you partially within the withdrawal period, we are entitled — even in the event of withdrawal — to payment for the services already rendered.
(4) If the booking is revoked within 14 days and we have already begun providing our services during this time, you are only entitled to a partial refund of your costs. Services already rendered will be deducted proportionally from the refund.
(5) For digital content/products, the following special provisions apply regarding the right of withdrawal:
If you purchase a digital product and receive immediate full access to the content after payment, you waive your right of withdrawal.
BEFORE completing the order, you confirm that you waive your 14-day right of withdrawal so that you can immediately access the digital content in full.
AFTER the purchase of digital content, we will confirm the expiration of the right of withdrawal in a form that you can save and access at any time.
(6) If you have not paid a purchase price for our service or digital content, but instead provided us with your personal data, the right of withdrawal expires by law once our service begins or is made available.
To exercise your right of withdrawal, you must notify us at:
Nana Pfeiffer Coaching
Uhlestraße 17
29549 Bad Bevensen
Germany
or via email at:
by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. For this purpose, we have provided a sample withdrawal form in Appendix 2.
If you booked through our shop provider in the name of a third party, ITACWT Limited (Systeme.io), you may also notify ITACWT Limited (Systeme.io) at:
ITACWT Limited
3 Cruise Park Rise
Tyrrelstown
Dublin 15
Ireland
or via email at:
by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
To comply with the withdrawal period, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract — or, in the case of a booking through our shop provider, from the day Systeme.io receives the notification.
The reimbursement will be made using the same method of payment that you used for the original transaction.
If you made the payment by bank transfer, please provide us with your bank account details, as only part of your account information is visible on the bank statement.
If you agreed that we should begin providing the service before the expiry of the 14-day withdrawal period, you must pay for the services already provided and are not entitled to reimbursement for those services.
When you join our Skool Community you can cancel at any time for the following payment period. Please note the Skool terms and conditions: https://help.skool.com/article/227-payment-terms-and-policy
Appendix:
SAMPLE WITHDRAWAL FORM
Sample withdrawal form pursuant to
Annex to Article 246a § 1 para. 2 sentence 1 no. 1 and § 2 para. 2 no. 2 EGBGB
To:
Nana Pfeiffer Coaching
Uhlestraße 17
29549 Bad Bevensen
Germany
Email: mail@nanapfeiffer.com
or — in the case of booking through our shop provider — to:
ITACWT Limited
3 Cruise Park Rise
Tyrrelstown
Dublin 15
Ireland
Email: support-de@systeme.io
I/we () hereby revoke the contract concluded by me/us () for the booking of the mentoring program/coaching program/online course/e-book/event
(description so that it can be clearly determined which booking the withdrawal relates to)
Booked on: (*) . . . . . / . . . . .
Confirmation email received on: (*)
Name of consumer(s):
Address of consumer(s):
Bank account details for reimbursement:
Signature of consumer(s) (only if submitted on paper):
Date:
(*) Delete as appropriate.
This English version of the Right of Withdrawal is provided for convenience. The German version (Widerrufsrecht) is legally binding. You find it here: https://www.alignmentsummit.com/widerrufsbelehrung